We have been getting some reports of customers not receiving their registration keys. Sometimes our automated e-mails get caught by various Junk Mail or Spam filters.

Check these folders in your e-mail program for e-mails from us before opening a support ticket. You can re-send your activation keys from this page. If you still require assistance with your Activation or Permanent keys please open a support ticket.

TimeTrax offers several support options to help you get the most out of the software. Before contacting support, please read the product documentation and consult our knowledge base. 90% of all issues can be resolved quickly through these methods.

Time Trax offers support through our online support system only. Please do not call our main number with support issues.

Downloadable Support Files

The following are unsupported downloads that may assist you with your TimeTrax installation.

TimeTrax Cleaner

We have developed a registry cleaning utility that will wipe TimeTrax from your machine.

TimeTrax Cleaner

Previous TimeTrax Versions

The current version of TimeTrax can be downloaded here.

TimeTrax Recast 1.3 (25 mB)

TimeTrax 3.4 (8 mB)

TimeTrax 3.3 (8 mB)

TimeTrax 3.2 (12 mB)

TimeTrax Recast Documentation

Recast Documentation PDF (700K)

Hardware Drivers

FTDI USB Drivers (150K)

TUSB Win2000/XP USB Drivers (70K)

TUSB 9x/ME USB Drivers (140K)

Window Reset

For use if TimeTrax program windows are moved outside the screen area and cannot be viewed.

Window Reset

Shell Files

Some Windows operating systems are missing these files, and therefore inhibit some TimeTrax functionality. The files should be moved into your main Windows System directory.

Windows 2000 SP6 Shell File

Windows XP SP1 Shell File

Windows XP SP2 Shell File